FREQUENTLY ASKED QUESTIONS

When Mother Nature allows for a fair amount of snow, the ski hill can usually open around mid-December.

Each year, registration for the ski school (8 week program, Christmas Camp and March Break Camp) and season's passes starts as of September 1st. No applications are processed before that date.

From September 1st to November 30, the Mont Rigaud online purchase website allows you to proceed with our « online » registration through secure payment. 

Yes. The minimum age is 3 years old.

The group lessons starts in late December or early January, depending on the program.

Private or semi-private lessons can be booked up to 7 days before the desired date.

Yes. Skiers and snowboarders aged 6 years and older may register for an initiation clinic including equipment rental, a lift ticket for the full day and 1 hour lesson (in a group). This package is offered daily at 10am or at 1pm. Reservations are required.

Equipment rentals can be obtained from mid-November and must be returned no later than the first weekend of April (date specified on the contact). You will be subjected to a penalty, per day/per equipment, if you omit to return the equipment back by this date.

If you already own a reloadable access card (included with every first purchase of tickets or season pass, winter and summer): Your purchases will be automatically reloaded on that card. No further action is required to activate your card. A fee of 5$ per card applies for any card replacement.

If it was your first purchase at Mont Rigaud: Until mid-November,  we will send out season passes by mail in order to minimize travels.

In both cases, you must update your picture on your online profile.

We are open every day, from 9am to 9pm.
Our administrative office is open Monday to Friday, from 8:30am to 4:30pm.

Minimum one of two magic carpets are open at all times, from 9:00am to 9:00pm.
Mont Rigaud reserves the right to determine which magic carpet is open and this, without prior notice.

No. A person that accompanies (with or without equipment) a beginner skier or snowboarder on the magic carpet or at the bottom of the hill must also buy, at the minimum, a magic carpet ticket.

No. Access to the lifts is included in the private lesson or group class (only).

If you wish to ski before or after a private lesson or a group class, you then need to purchase a lift ticket or season pass.

We recommend that all skiers and snowboarders wear a helmet regardless of their skill level. Nonetheless, the helmet is mandatory in the snow park.

Yes. A leash is mandatory for all snowboarders.

No, we do not have a family plan for a day of skiing. There is a family plan on the Unlimited season passes only.

No. Unfortunately, we do not offer daycare.

Yes. We offer tune-up service (waxing and sharpening) on weekdays (Monday to Friday) only. For pricing information, please inquire at the ski shop.

We highly recommend online purschases.
On site, we accept payment by credit card (Visa or MasterCard), Interac and cash.

No. All prices shown on our website do not include taxes.

Lockers ($1) are available on the lower floor.

Hooks are also available along the walls in the cafeteria where you can hang your bags and lunch boxes. Mont Rigaud is not responsible for lost or stolen items.

Yes. In winter, our cafeteria is open on weekdays (Monday to Friday) from 8:30am to 8pm and weekends (Saturday and Sunday) from 8am to 8pm.

Yes. After 6pm, during weekends (Saturday and Sunday), the bistro section is reserved for guests aged 18 years old and over.

Parents are in the best position to know if their child is mature and responsible enough to spend a few hours without the presence of an adult. However, according to the Canada Safety Council and the Director of Youth Protection (DYP), parents should not leave without adult supervision a child under 12 years of age.

Do not hesitate to contact us by email at info@montrigaud.com or by mail at 321 Des Érables, Rigaud (Québec) J0P 1P0, to the attention of Customer Service.