COVID-19

When making an online purchase, the client must accept the Terms and Conditions applicable to the product in question, which contain, among others, an agreement to respect the measures in place at the time of their visit:

• All clients are aware that any lack of respect of the sanitary measures in place will result in loss of their right of access for the season.
• All clients understand that all sanitary measures stipulated by Public Health must be respected at all times at the station. Depending on the evolving epidemiological situation, these measures may change at any time and without notice during the season.
• All season pass and ticket holders must agree to respect the sanitary measures in place at the time of their visit.

All purchases must be made online.

At the Cafeteria, where online purchases do not apply, contact-free methods of payment are highly recommended (cash payment accepted as a last resort).

Maintaining a safe environment at Mont Rigaud requires the collaboration of our clientele.
If you or someone with whom you have close contact has the slightest sign of COVID-19 (fever, cough, respiratory difficulty), we respectfully ask that you do not come to the station, and please remain at home.

Face coverings are recommended outside on the lifts, in lines, and for all clients participating in snow school.

Face coverings are required inside. Removal of the facemask is permitted in the restaurant areas (cafeteria and bistro) when seated at a table.

A face covering may be a procedure mask, a reusable mask, a neck tube, a balaclava, or another fitted piece of clothing covering the mouth and nose. The chosen covering must be made of at least 2 layers of tightly knit material and be large enough to completely cover the mouth and nose.

We suggest bringing at least two face coverings (one for outside, one for inside).

Capacity of the chalet is at 100%.

Memberships are sold-out for 2021-2022.

Membership holders are not required to reserve in advance.

Reimbursement policy (Memberships)

• Postponement of season pass: Only a season pass that has not been used may be postponed to the 2022-2023 season. The postponement request must be made before the end of the 2021-2022 season.
• Before December 4, 2021: A refund may be requested for a 2021-2022 season pass without justification.
• As of December 4, 2021: A refund will not be granted for reasons relating to sanitary measures, even if those measures change during the season. A prorated reimbursement may be made for a major medical reason or due to a move. Proof of the situation is required.
• The prices of all season passes include a $25 non-refundable administrative fee. Reimbursements are thus determined based on purchase price, less the $25 administrative fees.

Tickets may be purchased online only, in limited quantities, in order to avoid having too much volume at once. Tickets may be purchased up to 7 days in advance while quantities last and are non-reimbursable and non-exchangeable for another date. Please ensure that you can provide a vaccine passport at the time of your visit and check the weather conditions BEFORE your purchase.

Reimbursement policy (Tickets)

• A refund will not be granted on tickets, regardless of the reason.
• A refund will not be granted for reasons relating to sanitary measures. With every purchase, the client accepts the Terms and Conditions including the agreement to respect the sanitary measures in place.
• In the event that the station is closed due to dangerous conditions (administrative decision made by the station), the ticket will be exchanged for a subsequent date of the client's choosing, during the current season (2021-2022). The ticket may not be transferred to another season.

The Cafeteria will be open for the 2021-2022 season.

Time spent in the Cafeteria will be limited to 30 minutes to allow all our clients to enjoy these services.

It is possible to bring your own meal to eat in the Cafeteria only.

Bags, lunch boxes or other personal effects may not be left in the Cafeteria.

Daily rental services, the repair shop and the boutique will be open for the 2021-2022 season.

Online purchase is mandatory for equipment rentals.

Equipment is disinfected after each use.

Use of the chairlift by the same household is privileged but not limited. The lifts may operate at full capacity at rush hours.

The physical distancing normally practiced due to equipment constraints is sufficient in lines.

Face coverings are recommended for all in lines and on the lifts.

All group programs (8-week programs, Christmas camp and March Break Camp) will be offered during the 2021-2022 season.

Private lessons will be offered in very limited quantities during the 2021-2022 season. Reservations must be made online up to 7 days before the desired date.

Family initiation packages will not be offered for the 2021-2022 season. 

Face coverings are recommended for all skiers and snowboarders aged 3 and up while participating in snow school classes.

Reimbursement policy (Camps and 8-week programs)

• Before December 4, 2021: A refund may be requested without justification.
• As of December 4, 2021: A prorated reimbursement may be made for a major medical reason or due to a move. Proof of the situation is required.
• The prices of all group programs (8-week programs, Christmas camp and March Break Camp) include a $25 non-refundable administrative fee. Reimbursements are thus determined based on purchase price, less the $25 administrative fees.

In an effort to reduce the risk of propagating the virus and to facilitate the cleaning of tables and chairs, we respectfully ask our clientele to leave their personal effects in their vehicle. Your car is your chalet!

This service will be maintained while quantities last.

Seasonal equipment rentals are available online only, HERE.

An appointment is required to pick up your seasonal rental equipment for the 2021-2022 season. 

Reimbursement policy (Seasonal equipment rentals)

• A refund will not be granted once possession of the equipment is taken.
• Before December 4, 2021: A refund may be requested without justification only if possession of the equipment has not been taken.
• The prices of all seasonal equipment rentals include a $25 non-refundable administrative fee. Reimbursements are thus determined based on purchase price, less the $25 administrative fees.

Access to seasonal lockers will be possible during the 2021-2022 season.

Reimbursement policy (Seasonal locker rentals)

• A refund will not be granted once possession of the locker is taken.
• Before December 4, 2021: A refund may be requested without justification only if possession of the locker has not been taken.
• The prices of all seasonal locker rentals include a $25 non-refundable administrative fee. Reimbursements are thus determined based on purchase price, less the $25 administrative fees.

Daily locker rentals will be available for the 2021-2022 season.

Daily locker rentals are available at the cost of $1/locking. Only $1 coins are accepted in the locker payment slots. 

The lockers will be disinfected at least once a day.